Shipping policy

Thank you for shopping with Dsscoin. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Order Cut-off Time:
Orders placed after 5:00 PM Eastern Time (ET) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.

Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Delivery Time for the United States:

Processing Time: 1–3 business days

Shipping Time: 6–9 business days

Total Estimated Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, holidays, high order volumes, or other unexpected events.

Shipping Costs

Free Standard Shipping is offered on all orders within the United States unless otherwise specified at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We do not charge additional handling or hidden fees.

Shipping Methods and Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number, when available. You can use this tracking number to monitor the delivery status of your shipment.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Dsscoin is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your order details, please contact us as soon as possible at hello@dsscoin.com.

Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items

Missing items

Incorrect items

Incorrect delivery status

Please include your order number, a description of the issue, and photos if applicable. We will assist you in reviewing the issue and providing a suitable resolution in accordance with our Return and Refund Policy.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at hello@dsscoin.com. We will help review the tracking information and assist with the carrier or fulfillment partner where possible.

Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Dsscoin

Business Address: 3230 Hartley Bridge Rd, Macon, GA 31216, United States

Email Address: hello@dsscoin.com

Phone Number: +1 516-715-7072

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)
Saturday – Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.