Refund policy

At Dsscoin, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below.

Return Window

You may request a return within 30 days of receiving your item.

Requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.

The item must be in its original packaging with all tags and labels intact.

A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

The following items are not eligible for return:

Items specifically marked as “Non-Returnable” or “Final Sale” at the time of purchase.

Items that have been worn, washed, altered, damaged, or used after delivery.

Items returned without original tags, labels, or packaging.

Gift cards, if offered.

For hygiene reasons, certain jewelry or accessory items may not be eligible for return if opened, used, or removed from their original packaging.

Return Process

To initiate a return, please contact us at hello@dsscoin.com with your order number and reason for return.

Our support team will review your request within 1–2 business days.

If your return request is approved, we will provide return instructions and the correct return address.

Items returned without prior authorization will not be accepted.

Please do not send returns directly to the manufacturer.

Please do not send returns to our business address unless instructed by our support team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable, unless the return is due to our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–7 business days.

Processing times may vary depending on your payment provider or financial institution.

If a returned item does not meet our return eligibility requirements, we may refuse the refund or issue a partial refund. In such cases, we will contact you with an explanation.

Partial Refunds

Partial refunds may be granted in certain situations, including:

Items returned in used, damaged, washed, altered, or incomplete condition, not due to our error.

Items missing original tags, labels, accessories, or packaging.

Returns received after the approved return period.

Late or Missing Refunds

If you have not received your refund after approval, please:

Check your bank account again.

Contact your credit card provider, as processing times may vary.

Contact your bank, as there may be additional processing time before a refund is posted.

If the issue persists, please contact us at hello@dsscoin.com.

Exchanges

We only offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us at hello@dsscoin.com with your order number, details of the issue, and supporting photos if applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the item and packaging if applicable.

We will evaluate the issue and provide a suitable resolution, such as a replacement or refund.

Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Dsscoin

Business Address: 3230 Hartley Bridge Rd, Macon, GA 31216, United States

Email Address: hello@dsscoin.com

Phone Number: +1 516-715-7072

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)
Saturday – Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.