Refund policy

Last updated: August 3, 2026

At Dsscoin, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we provide a clear return and refund process as described below.

Return Window

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after 30 days from the delivery date may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the following requirements:

  • Items must be unused, unworn, unwashed, and in original condition.
  • Items must include original tags, labels, and packaging when applicable.
  • Customers must provide valid order information or proof of purchase.

Returned items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Items that have been worn, washed, altered, damaged, or used after delivery.
  • Items without original tags, labels, or packaging.
  • Gift cards, if available.

For hygiene reasons, certain jewelry or accessories may not be eligible for return if they have been opened, used, or removed from their original packaging.

Return Process

To request a return, please contact our customer support team at:

Email: hello@dsscoin.com

Please include:

  • Order number
  • Reason for return
  • Photos or additional information if applicable

Our support team will review your request within 1–2 business days.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send returned items before receiving return authorization from our support team.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The item was damaged during delivery.
  • The wrong item was sent.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

We recommend using a trackable shipping method for returned items. Dsscoin is not responsible for return packages lost during shipment.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 3–7 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Partial Refunds

Partial refunds may be issued in situations including:

  • Items returned with signs of use, damage, washing, alteration, or missing components.
  • Items missing original tags, labels, or packaging.
  • Returns received outside the approved return period.

Late or Missing Refunds

If you have not received your refund after approval:

If you still have not received your refund, please contact us at:

hello@dsscoin.com

Exchanges

We currently provide replacements only for items that arrive:

  • Damaged
  • Defective
  • Incorrect

To request an exchange, please contact us with your order number and details of the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the item and packaging when applicable

We will review the issue and provide an appropriate solution, such as a replacement or refund.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Information

For questions regarding returns or refunds, please contact:

Dsscoin

Business Address:

3230 Hartley Bridge Rd
Macon, GA 31216
United States

Email:

hello@dsscoin.com

Phone:

+1 516-715-7072

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)

Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.